When attackers can’t phish a passwordless login or bypass a strong authenticator, they pivot to the most human system in identity: the helpdesk. Helpdesk-assisted recovery exists for a good reason. Real employees lose devices, travel, change roles, and get locked out at the worst times.
Authenticator apps are a popular MFA choice because they feel like a clean upgrade from passwords and SMS codes. They are inexpensive, easy to roll out, and familiar to users. But in many enterprise environments, authenticator apps create an underappreciated risk: they concentrate access, recovery,
Corporate authentication has changed faster than most policies. For years, “strong security” meant a password plus something else: an SMS code, an authenticator app, or a push notification. That baseline helped, but attackers adapted. Real-time phishing, adversary-in-the-middle (AiTM) tooling, SIM swapping, and push-fatigue attacks have
